We have a 3 year parts and labor warranty on all of our GaN amplifiers and other complete amplifiers. Our amp modules and kits have a one year warranty. You can read our complete warranty policy here: Warranty Policy
Why is the price of Class D Audio products so low compared to other companies?
The fact is, we actually use better parts, components, and materials than most of our competition, and you will spend in most cases, several times more for products like ours. We actually design and manufacture all of our products ourselves here in the USA. Our products are then sold directly from us to you with no middleman. Keep in mind, the actual product you purchase is not all you pay for when you purchase audio equipment from our competitors! Cut out the endorsement fees, wholesale/distributor mark-up, retail profit, advertising and marketing expenditure, and it’s possible for us to provide our customers with a super high-quality product for an extremely reasonable price.
Do you provide documentation and support?
Yes, owners manuals and other documentation is provided with our products. All information is also online through this site. We are available for super fast response to your questions by email. We do try to answer emails 7 days a week. You can access our owners manuals from the link at the bottom of this website or by clicking here: Owners Manuals and if you have other questions or need help, please contact us by clicking here: Contact Us
Why I don’t see a phone number on your website?
We are a small company with just a handful of us working our butts off to make the best products we can. If we list a phone number, we would have to hire someone to answer the phone so your products would cost more, and they most likely wouldn’t be able to answer most of your questions accurately. We are out in the shop most of the day making products, and not by the phone. We do try to answer most emails right away, 7 days a week. Please contact us anytime at sa***@*********io.com or use the link to our convenient contact form from the link at the bottom of our website. If you do want to talk to us by phone, please contact us and we can arrange for a call back to you at your convenience.
Do you ship internationally?
For your convenience, we ship worldwide. Our website will provide shipping options and also calculate exact shipping cost for you. When a product is added to your shopping cart, you can enter your location and see shipping options and costs.
Do I have to pay custom tax, VAT or duties for international orders?
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
If you have any questions regarding shipping and shipping options, please be sure to contact us for help here: Contact Us
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover cards directly and also accept payments through Paypal. PayPal Pay Later is also an option on our website. We can also accept Zelle Payments. For information regarding Zelle payments, please let us know and we will arrange for you. Click here to Contact Us
Can you tell me more about your trial and refund policy?
There are a few important things to keep in mind when returning a product you purchased from Class D Audio:
Complete Amplifiers
Complete amplifiers come with a 3 year parts and labor warranty.
You have 15 calendar days to return, upgrade, or replace an item from the date you received it. Demo Products are not returnable and do not have a trial period.
Only items that have been purchased directly from Class D Audio. Class D Audio products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Demo and scratch and dent products are not returnable for refund and do not have a trial period. They do come with a full 3 year parts and labor warranty.
Item must by in Brand New Unused Condition. Scratched, dented, or otherwise damaged products are not eligible for returns or refunds.
Please ensure that the item you’re returning is repackaged with original packaging with all the cords, adapters and documentation that were included when you received it. Package must be fully insured as you are responsible for any damage that might occur in shipping.
Shipping Charges Are Non-Refundable.
Where can I learn more regarding your company policies, terms, and conditions?
If you scroll to the bottom of our website, you will find links to all of our terms, conditions, and policies. Of course, please be sure to contact us with any questions.
Are There Any Credible Customer Reviews Available?
Yes, we do have so many customer reviews and comments available. You can see many by clicking right here: REVIEWS
